Refund policy
Refund Policy
Last updated: 15/06/2026
We want you to be satisfied with your purchase. If you're not, we're here to help.
Right of Withdrawal (European Union – 14 Days)
For customers residing in the European Union, in accordance with the Consumer Rights Directive:
- You have the right to withdraw from your purchase within 14 days of delivery without providing any reason.
- To exercise this right, please contact us at:
Returns (Italy, European Union, and United States)
- We accept returns within 90 days of delivery;
- The product must be unused, in its original condition, and in its original packaging;
- To initiate a return, contact us by email and include your order number.
Refunds
- Refunds will be issued using the original payment method;
- Refunds will be processed within 5–10 business days after the product is received and inspected;
- Original shipping costs are non-refundable unless the error was on our part;
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
Exceptions (Non-Refundable Items)
Returns are not accepted for:
- Personalized or custom-made products;
- Digital products or gift cards;
- Final sale items.
Defective or Incorrect Products
If you receive a defective or incorrect product:
- Contact us immediately at: support@tryavellis.com
- We will cover the return shipping costs;
- We will offer either a replacement product or a full refund.
Note for Customers in the United States
For customers located in the United States:
- There is no automatic right of withdrawal as provided under EU law;
- However, we voluntarily offer a 90-day return policy as described above.